Recent Articles
Umango Scan Actuator Troubleshooting
This article walks you through diagnosing connection problems between the Umango Scan Actuator (the small desktop app that talks to your scanner) and the Umango web application running in your browser. If you're on a personal or home computer, start ...
Troubleshooting Windows/Domain Authentication
Umango utilizes standard Windows Interactive Logon protocols to verify user credentials. If you encounter "Access Denied" or "Logon Failure" errors, it is often due to restrictive security policies on the host server or within your Active Directory ...
AI Document Types Disappear After a License Change
Why can’t I select my previously trained AI Document Types after changing my license? Overview If you’ve recently changed your Umango product key (license), you may notice that previously trained custom AI Document Types no longer appear when ...
Umango Installation Issue - SQL Server 2017 Compatibility
Overview Umango installations include Microsoft SQL Server 2017 Express as a prerequisite for database functionality. In some environments, the installation of SQL Server 2017 Express may fail, preventing Umango from installing successfully. This ...
Network Folder Source Connector – XML Data File Not Found
Overview When using Umango's Network Folders Source Connector with the option "Expect an XML data file with the same name as the importing file. If one exists, import the XML data", you may encounter import failures, particularly when larger files ...
Popular Articles
Changing SNMP Settings in Umango
Umango uses SNMP (Simple Network Management Protocol) to discover and interact with supported multifunction devices (MFDs) on the network. These settings can be customized via the Advanced Configuration Screen. Default SNMP Settings By default, ...
How to Change the Temporary Working Folder in Umango
Overview Umango uses a temporary working folder to store files during processing. This folder is separate from the batch folder and is used internally by the system while documents are being processed. In some environments, you may want to move this ...
Resetting The Umango Authentication Method
Overview If the Authentication Method in Umango is misconfigured (e.g., an incorrect LDAP or MFA setup), administrators may find themselves locked out of the system. By removing the AuthenticationMethod entry from the database, Umango reverts to its ...
Installing Umango Silently Using Command Line Properties
This article explains how to install Umango without user interaction by running the installer from the command line and supplying MSI properties. The Umango installer is distributed as an EXE bootstrapper that contains an MSI package. For silent ...
Restricting User Access to Umango in Azure
By default, when you create an Azure App Registration for use with Umango authentication, any user within your Microsoft Entra ID (formerly Azure AD) tenant can authenticate. To restrict access to specific departments, teams, or individuals, you must ...